Today, Quicken Loans and the Rock Family of Companies employ more than 19,000 full-time team members in Detroit’s urban core. Quicken Loans moved its headquarters to downtown Detroit in 2010. Currently, 98% of all home loans originated by Quicken Loans utilize Rocket Mortgage Technology. In late 2015, Quicken Loans introduced Rocket Mortgage, the first fully digital mortgage experience.
The company closed $145 billion dollars of mortgage volume across all 50 states in 2019. Over that time, Rocket Mortgage has provided more than $1 trillion in home loans to clients throughout the nation.ĭetroit-based Quicken Loans, the nation’s largest home mortgage lender, enables the American Dream of homeownership and financial freedom through its obsession with an industry-leading, digital-driven client experience. This year, Rocket Mortgage celebrated its 35 th anniversary of helping Americans achieve the dream of homeownership. Nearly half of these applications use Rocket Mortgage’s digital data import tool to submit their income and assets information. Also, a mortgage application is completed an average of every 26 seconds. Every half second of the day, on average, a sign-in occurs from clients who are applying, in process or in servicing. The company’s digital tools have seen widespread adoption. On average, clients close more than two weeks faster than the overall industry. The company has had clients go from creating an account in Rocket Mortgage to signing their closing documents in as few as eight days. A Rocket Mortgage application can be completed in as few as eight minutes. Rocket Mortgage uses technology to help clients make better decisions in less time throughout their homeownership journey. Power to 18 – the most of any mortgage lender in the history of the study. This brings Rocket Mortgage’s total top rankings from J.D. Power’s survey of mortgage servicers for the seventh consecutive year – leading the list every year it has been eligible. In July, Rocket Mortgage was also named #1 in J.D. This is compared to an industry average of 71% of clients saying they will definitely consider their originating lender for their next home purchase. The study showed that 80% of the clients surveyed said they will “definitely” consider Rocket Mortgage for their next home purchase. Not only are Rocket Mortgage clients pleased with the service they receive, they have made it clear they will return to the lender the next time they need a mortgage. Additionally, 94% of Rocket Mortgage clients surveyed said the application-related documents were easy to understand. Power study, 92% of clients surveyed stated Rocket Mortgage team members completely explained the application and approval process. In addition to ranking #1 overall, Rocket Mortgage is best-in-class in every category that makes up the total satisfaction score, including:įurther, according to the J.D. Results like this can only be achieved with the combination of world-class technology and the absolute passion and pride of our team members.” “This accolade comes after we experienced record-breaking loan volume in the first 2 quarters of 2020. Power’s recognition is further confirmation we are consistently meeting our clients’ needs and living up to this ISM,” said Jay Farner, CEO of Rocket Mortgage.
“At Rocket Mortgage, one of our ISMs – the core philosophies which define our culture and guide our decision making – is ‘Every Client. This is the record 11 th consecutive year Rocket Mortgage has earned the accolade, which is based entirely on client feedback collected by the independent research firm. Power recognition is unmatched with 18 total consecutive #1 rankings for client satisfaction, including seven #1 rankings for mortgage servicingĭETROIT, Novem– Rocket Mortgage by Quicken Loans, the nation’s largest mortgage lender and a subsidiary of Rocket Companies (NYSE: RKT), was today named #1 in the nation for client satisfaction in primary mortgage origination by J.D.
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